Voice mail is so LAST Century. It’s a static communications interface to address your incoming phone calls. It’s a dinosaur in terms of communications protocol. Yes, a digital assistant, or chat bots should “field” your incoming calls, providing your callers a higher level of service.
Business or Personal?
Why not both? There are use cases which highlight the value of a Digital Assistant answering your phone calls when you’re unavailable.
Trusted Friends and Business Pins
Level of available services may change based upon the level of trusted access, such as:
- Friends Seeking Your Availability for a Hockey Game Next Week
- Business Partners Sharing Information access such as invoices
Untrusted Caller Access
- The Vetting of Unsolicited Calls, such as robocalls
Defining and Default Dialogs
Users can define dialogs through drop and drag workflow diagram tools making it easy to “build” conversations / dialogs flows. In addition, out of the box flows can provide administrators with opportunities and discover the ways in which AI digital assistant may be leveraged.
Canned / Default dialog templates to handle the most common dialogs / workflows will empower users to the implement rapidly.
Any Acquisitions in the Pipeline?
Are the big names in the Digital Assistant space looking to partner or acquire tools that can easily transform workflows to be leveraged by digital assistant?
- IBM’s Conversations – chatbot dialog definition tool
- Interactive Voice Response (IVR) solutions
APIs available on Mobile OS SDKs?
Are the components available for third party product companies to extend the Mobile OS capabilities as of now? Or are the mobile OS companies the only ones in a possession of performing these upgrades?