Tag Archives: Twitter

Twitter Trolls caused Salesforce to Walk Away from Deal? Google reCAPTCHA to the Rescue!?

According to CNBC’s “Mad Money” host Jim Cramer, Salesforce was turned off by a more fundamental problem that’s been hurting Twitter for years: trolls.

“What’s happened is, a lot of the bidders are looking at people with lots of followers and seeing the hatred,” Cramer said on CNBC’s “Squawk on the Street,” citing a recent conversation with Benioff. “I know that the haters reduce the value of the company…I know that Salesforce was very concerned about this notion.”

…Twitter’s troll problem isn’t anything new if you’ve been following the company for a while.”

Source: Twitter trolls caused Salesforce to walk away from deal – Business Insider

Anyone with a few neurons will recognize that bots on Twitter are a huge turnoff in some cases.  I like periodic famous quotes as much as the next person, but it seems like bots have invaded Twitter for a long time, and becomes a detractor to using the platform.  The solution in fact is quite easy, reCAPTCHA.  a web application that determines if the user is a human and not a robot.  Twitter users should be required to use an integrated reCAPTCHA Twitter DM, and/or as a “pinned”reCAPTCHA tweet that sticks to the top of your feed,  once a calendar week, and go through the “I’m not a robot” quick and easy process.

Additionally, an AI rules engine may identify particular patterns of Bot activity, flag it, and force the user to go through the Human validation process within 24 hours.  If users try to ‘get around’ the Bot\Human identification process,  maybe by tweaking their tweets, Google may employ AI machine learning algorithms to feed the “Bot” AI rules engine patterns.

Every Twitter user identified as “Human” would have the picture of the “Vitruvian Man” by  Leonardo da Vinci miniaturized, and placed next to the “Verified Account” check mark.  Maybe there’s a fig leaf too.

In addition, the user MAY declare it IS a bot, and there are certainly valid reasons to utilize bots.  Instead of the “Man” icon, Twitter may allow users to pick the bot icon, including the character from the TV show “Futurama”, Bender miniaturized.  Twitter could collect additional information on Bots for enhanced user experience, e.g. categories and subcategories

reCAPTCHA is owned by Google, so maybe, in some far out distant universe, a Doppelgänger Google would buy Twitter, and either phase out or integrate G+ with Twitter.

If trolls/bots are such a huge issue, why hasn’t Twitter addressed it?  What is Google using to deal with the issue?

The prescribed method seems too easy and cheap to implement, so I must be missing something.  Politics maybe?  Twitter calling upon a rival, Google (G+) to help craft a solution?

Microsoft Flow – Platform Review

It looks like Microsoft created a generic workflow platform, product independent.

Microsoft has software solutions, like MS Outlook with an [email] rules engine built into Outlook.  SharePoint has a workflow solution within the Sharepoint Platform, typically governing the content flowing through it’s system.

Microsoft Flow is a different animal.  It seems like Microsoft has built a ‘generic’ rules engine for processing almost any event.  The Flow product:

  1. Start using the product from one of two areas:  a) “My Flows” where I may view existing and create new [work]flows. b) “Activity”, that shows “Notifications” and “Failures”
  2. Select “My Flows”, and the user may “Create [a workflow] from Blank”,  or “Browse Templates”.  MSFT existing set of templates were created by Microsoft, and also by a 3rd party implying a marketplace.
  3. Select “Create from Blank” and the user has a single drop down list of events, a culmination events across Internet products. There is an implication there could be any product, and event “made compatible” with MSFT Flows.
    1. The drop down list of events has a format of “Product – Event”.  As the list of products and events grow, we should see at least two separate drop down lists, one for products, and a sub list for the product specific events.
    2. Several Example Events Include:
      1. “Dropbox – When a file is created”
      2. “Facebook – When there is a new post to my timeline”
      3. “Project Online – When a new task is created”
      4. “RSS – When a feed item is published”
      5. “Salesforce – When an object is created”
    3. The list of products as well as there events may need a business analyst to rationalize the use cases.
  4. Once an Event is selected, event specific details may be required, e.g. Twitter account details, or OneDrive “watch” folder
  5. Next, a Condition may be added to this [work]flow,  and may be specific to the Event type, e.g. OneDrive File Type properties [contains] XYZ value.  There is also an “advanced mode” using a conditional scripting language.
  6. There is “IF YES” and “IF NO” logic, which then allows the user to select one [or more] actions to perform
    1. Several Action Examples Include:
      1. “Excel – Insert Rows”
      2. “FTP – Create File”
      3. “Google Drive – List files in folder”
      4. “Mail – Send email”
      5. “Push Notification – Send a push notification”
    2. Again, it seems like an eclectic bunch of Products, Actions, and Events strung together to have a system to POC.
  7. The Templates list, predefined set of workflows that may be of interest to anyone who does not want to start from scratch.   The UI provides several ways to filter, list, and search through templates.

Applicable to everyday life, from an individual home user, small business, to the enterprise.  At this stage the product seems in Beta at best, or more accurately, just after clickable prototype.  I ran into several errors trying to go through basic use cases, i.e. adding rules.

Despite the “Preview” launch, Microsoft has showed us the power in [work]flow processing regardless of the service platform provider, e.g.  Box, DropBox, Facebook, GitHub, Instagram, Salesforce, Twitter, Google, MailChimp, …

Microsoft may be the glue to combine service providers who may / expose their services to MSFT Flow functionality.

Create from Blank - Select Condition
Create from Blank – Select Condition

 

Create Rule from Template
Create Rule from Template
Create from Blank Rule Building UI
Create from Blank Rule Building UI

 

Update June 28th, 2016:

Opportunities for Event, Condition, Action Rules

  • Transcoding [cloud] Services
  • [IBM Watson] Cognitive APIs
    • e.g. Language:Translation; E.g.2. Visual Recognition;
  • WordPress – Create a Post
    • New text file dropped in specific folder on Box, DropBox, etc. being ‘monitored’ by MSFT flow [?] Additional code required by user for ‘polling’ capabilities
    • OR new text file attached, and emailed to specific email account folder ‘watched’ by MSFT Flow.
    • Event triggers – Automatic read of new text file
      • stylizing may occur if HTML coding used
    • Action – Post to a Blog
  • ‘ANY’ Event occurs, a custom message is sent using Skype for a single or group of Skype accounts;
    • On several ‘eligible’ events, such as “File Creation” into Box,  the file (or file shared URL) may be sent to the Skype account.
  • ‘ANY’ Event occurs, a custom mobile text message is sent to a single or group of phone numbers.
  • Event occurs for “File Creation” e.g. into Box; after passing a “Condition”, actions occur:
    • IBM Watson Cognitive API, Text to Speech, occurs, and the product of the action is placed in the same Box folder.
  • Action: Using Microsoft Edge (powered by MSN), in the “My news feed” tab, enable action to publish “Cards”, such as app notifications

Challenges \ Opportunities \ Unknowns

  • 3rd party companies existing, published [cloud; web service] APIs may not even need any modification to integrate with Microsoft Flow; however, business approval may be required to use the API in this manner,
  • It is unclear re: Flow Templates need to be created by the product owner, e.g. Telestream, or knowledgeable third party, following the Android, iOS, and/or MSFT Mobile Apps model.
  • It is unclear if the MSFT Flow app may be licensed individually in the cloud, within the 365 cloud suite, or offered for Home and\or Business?

Yahoo’s Opportunity for Success: Entertainment & News Streams

Taking on Tumblir, showing top tweets, trends currently active, is Yahoo going to provide Business Intelligence (BI) for entertainment and news?  I see a paradigm emerging where there are one of several BI widgets to express a visual depliction of real time news and entertainment streams from several sources including active searches, and the popular tags of the moment.

It’s possible Yahoo becomes a dashboard of BI news and entertainment widgets allowing drilling into a deeper level.  One widget might be a pie chart, showing a dynamic view of categories of tags for feeds, e.g. world news.  Then the user can click and drill into that category showing by regional news.  Cloud tags could be another graphical representation deplicting entertainment categories by the celebrity name or topic.

Other BI widgets such as a stop light or rpm speedometer may show hot topics, such as immediate news where the threshold of tweets, searches, posts, exceeds a certain level, the odometer goes from green to red on alert news, tornado warning in your area, or hot topics of any kind. Yahoo needs to evolve their old jump page, and instead of a hogpog of old and new paradigms, proceed with a news and entertainment business intelligence dashboard, default and configurable.

In addition, BI widget streams may be customized based upon a user’s subscription feeds.

Client Relationship Management Systems Integrating Twitter

A few months ago, I had an issue with my Internet Service Provider, griped about it on Twitter and before you know it, the organization has a Twitter search,  and was walking me through a problem.   It was amazing to have that type of personal care and quick response. So thinking about it, why not just add the additional feature to Customer Relationship Management (CRM).

As an example, the CRM system should troll through tweets looking for hashtags which may include company name, any additional issue related content, and then generate a unique ticket ID, which may be a separate queue from the regular CRM.  The tweet gets placed as a line item in the comments section appended with date, time and status.  A person then reviews the queue to try to identity the actual customer,  like following the user and tweeting back, who are you and how can I help suggesting to DM them your customer ID.  The companies’ account would be verified, so no trust issues.

If it is a valid customer,  they qualify the interaction, e.g. new service,  tech support,  move the Twitter ticket out of the queue and route a new CRM ticket to the appropriate department, where, they may continue the conversation by phone, or a company authorized chat program.

Sounds cool.

Twitter Client to Sort by Score and Time: Floating Your Best Tweets to the Top

I seem to have used a tool to add Twitter users with criteria tweets.  I now have to go back and read through all the tweets and deside which users to keep and which to ditch.

Once that is done, there are still some Twitter users I value more then others, as they provide ‘better’ tweets with information such that I consistently click on their links and want to know their information first.

It would be ideal to have a Twitter client that allows the sorting of tweets by score, then by time, adding a metadata score value to each Twitter user followed.  I click the user’s tweet link their score goes up by X amount.  If I favorite their tweet, the user’s score goes up by Y amount, and if I re-tweets another user, the followed user’s score goes up by Z amount.  X, Y, Z are configurable.  If this tool exists, please give me a shout.

Disseminate from the noise of social media.

Categorizing and Prioritizing Notifications : Get the Noise Out of Google Plus and Twitter

I really like the spinning red wheel, especially when it gets to 99+, but when you select ‘View Notifications’, you get this droned list of notifications, there has to be some way, in this case to accentuate some of the notifications, maybe +1, are another color than some you’ve commented on.  There is so much information, that  a classification, or a taxonomy would be helpful.  Even some of the comments I’ve put on someone’s Post, I am not interested in being notified if someone adds additional comments, so maybe, a ‘don’t notify’ on a particular post, does that exist, in truth, haven’t checked.  Anyway, it seems like all tweet notifications, or DMs can be easily differentiated, but all tweet notifications as well as Google Plus, or FB notifications seem to be treated equal, it’s NOISE, and we will drown in notifications and start to ignore them, and let some of the good ones pass us by.  I would say an API that allows you to filter notifications by key words, and then that central program can handle your notifications.  If there is an API for notifications, which we know Twitter has, not sure about Google Plus, but there has got to be a 3rd party tool already out there that does this  Simple rules engine. Get the noise out of your notifications and filter and/or prioritize the tweets and Google Plus notifications to want to see first.  It looks like Google Plus did some color alternations between alternate types of notifications, but its not as intuitive as it could be.

I would also like to see the Android Operating System and the Apple iOS expand out their icons to include variation of the application notification.  I don’t think this is available with the 4.01 Android OS, variants of the tweet icon, e.g., still awaiting my update from Samsung for my S3. 🙁

Google Glasses, Goggles app, and Twitter/Google Plus: Instant [Fashion] Trending?

Although it may have seemed obvious to anyone who has seen the Goggles app, heard about the Google Glass project would have probably used their imagination, but if you have tens of thousands of Google Glasses in the marketplace, the Google Goggles app should be able to identify clothes, and accessories, and determine from a fashion standpoint, what is really ‘trending’.  If it wasn’t obvious before, in the article, With Glass, Google Gives a Fashion Icon a New Toy, it says Von Furstenburg (or DVF, for short) used them to document her days in the lead up to New York Fashion Week.  Is Twitter opening up an office in NYC part of the beginning moves to be acquired by Google?